Q: How long does it take to get my EZ Dock?
As one of the largest distributors in the United States, we have most items in stock year round. Delivery and installation lead times can sometimes push to 2 to 3 weeks in May and June. It is always best to get your orders in as early as possible to avoid any delays.
Q: Can I install the EZ dock on my own?
Absolutely. EZ Dock is a DIY friendly product and requires just a few hand tools and a little mechanical ability. It’s recommended that you buy an in-water installation tool and that you have a friend to team up with. Our dock specialists are great at walking customers through the installation process. We also have install crews available if you choose to go that route.
Q: Do I need to get in the water?
Most installations will not require you to be in the water. You will need to purchase the in-water installation tool for installation of the couplers.
Q: How does pickup, delivery and/or installation work?
You have three options. You can pick up your new dock at our Hudson, NH, location. You can contract with our company for just the delivery of your new dock, or for both delivery and installation. We also offer seasonal winterization and spring install services.
Q: What is inside the EZ Dock sections?
Believe it or not, there is nothing inside the EZ Dock sections, just air. It is a sealed chamber with a hydrophobic vent on the width end that allows for hot and cold air to travel between the inside and outside.
Q: How does EZ Dock float? Is there a separate tank?
The entire dock section is a float. That is what makes the product so unique. EZ Dock uses a patented, two-stage flotation design. One, the entire dock section itself displaces water. Two, the bottom of the dock looks similar to an ice cube tray. The individual air chambers create air pockets that trap air under the dock. These individual chambers are constantly working to counteract weight on the dock’s walking surface to increase overall stability. The displacement and air chambers give EZ Dock an industry-leading flotation capacity of 62.5 lbs. per square foot.
Q: How stable is EZ Dock?
Our patented design (described above) results in the most stable dock on the market.
Q: Can I leave my EZ Dock in the water year round?
The short answer is yes. But it’s best to discuss your site with one of our dock specialists to be sure. We have been working with the EZ Dock product for over 10 years, and we have thousands of dock sections throughout the Northeast that remain in the water year-round. The product itself is safe in the ice, it is important to discuss any site-specific variables that could increase the risk of damage.
Q: How do the sections connect to one another?
Another key to the EZ Dock system is the patented rubber coupler. The coupler allows the dock sections to connect to one another tightly. This means that on a calm day the dock feels like one giant piece with very little movement between the sections. In the event of wave action, the dock sections will flex and move with the water (see video). The rubber coupler is used not just in between dock sections, many of the anchoring brackets also use the rubber coupler. This allows for optimal absorption of wave energy, safeguarding not only the dock but also your piling or other anchoring device.
Q: Do you offer removal services for EZ Dock?
We do offer removal services for EZ Dock and FWM Docks in the Northeast. Your dock specialist will be able to quote both your initial installation, as well as seasonal install and removal.
Q: What is freeboard of the EZ Dock system?
Freeboard is the how high the walking surface is above the water. The standard EZ Dock sections have a freeboard of 13” while the low-profile dock sections have a freeboard of 5.5”. Both dock sections sit in the water about only 2”.
Q: Is EZ Dock environmentally safe?
EZ Dock is made to be an environmentally friendly product that you can safely put on the water. Our dock sections do not rust, splinter, dissolve or have any paint or chemicals that can leach out and harm the environment.
Q: What about ultraviolet exposure to the sun?
EZ Dock uses UV-8 inhibitor in all of its products, the highest level of protection. We also produce an extremely thick product (3/8” average thickness with a 1,950 psi puncture strength).
Q: How long has EZ Dock been around?
EZ Dock has been making polyethylene docks for more than 25 years. Some of the original dock sections are located in the Northeast and still look great.
Q: How do I order replacement parts?
You can call our parts department directly or visit our online store.
Q: Can I add on to my EZ dock?
EZ Dock is designed to grow with you and your family. We have some customers who add a section or two every year. You can also customize your dock with our wide selection of accessories.
Q: Is EZ Dock really maintenance free?
Yes, EZ Dock is maintenance free. (In most areas, EZ Dock can be left in the water year round; consult your dock specialist to determine if winterization or winter removal is needed.)
Q: How does EZ Dock handle marine growth?
Unfortunately, like all dock brands, EZ Dock is susceptible to marine growth. That said, there aren’t too many docks on the market that have the level of flotation capacity provided by EZ Dock (62.5 lbs. per square foot). This means that if you are leaving your dock in year round it would take a tremendous amount of growth to affect the performance of your dock. If you take your dock out seasonally, we recommend flipping the dock over and letting the growth die. Once dead, the marine growth should easily come off the low-density polyethylene EZ Dock material.
Q: How do I clean my EZ Dock?
For a quick-fix cleaning solution, use a brush, a mild cleaning, agent and a little H2O. Scrub down your dock and you are ready to go. For those stubborn stains, a diluted bleach solution should do the trick. (Note: It is normal to see algae on the waterline of your EZ Dock.)
Q: How much does EZ Dock cost?
EZ Dock is priced very competitively with other quality floating dock products, including wood, steel, aluminum and other plastic docks. Generally speaking, floating docks will cost about one-third more than quality aluminum stationary and rolling docks.
Q: What payment methods do you accept?
We accept all major credit cards, cash and checks. Commercial accounts may be extended credit with proper references and paperwork.
Q: Do you finance?
We offer several forms of financing. Residential lending is done through Synchrony Financial while commercial leasing is done through Marlin Financial.
Q: I would like to purchase a dock, but I don’t need it right away. Can I order it for a scheduled date?
Yes, in fact we encourage it. Everyone wants their dock at the exact same time. We do our best to ensure a quick turnaround. But if you know you want your new system on a certain date, placing a deposit on your dock order is always smart.